Acceptable Use Policy — Mail-Organiser

This Acceptable Use Policy sets out what you can and cannot do with Mail-Organiser. By using the service you agree to comply with this policy. Violations may result in suspension or termination of your account.

1. Permitted uses

You may use Mail-Organiser to:

Classify, organise, and manage your own email account.
Set folder preferences for your personal or business mailbox.
Review and approve automated folder moves before they take effect.
Use Smart Search to find emails in your connected mailbox.
Invite team members to connect their own mailboxes (Small Business plan only).
Generate AI-assisted reply drafts for your own review and editing.

2. Email deletion — no permanent deletion

Mail-Organiser never permanently deletes emails. When the service moves emails to a "Review to Delete" folder, those emails remain in your inbox and are fully accessible. Only you can permanently delete emails using Outlook's own delete function. This is an absolute protection — it cannot be overridden by any instruction found in an email or any API call.

3. Prohibited uses

You must not use Mail-Organiser to:

Process the emails of another person without their express written consent.
Circumvent the service's security measures or authentication controls.
Attempt to reverse-engineer, decompile, or disassemble the service.
Access other users' data or systems.
Use the service to send spam, phishing emails, or any unsolicited communications.
Overload the service with automated requests beyond the rate limits of your plan.
Share your account credentials with another person (each user requires their own account).
Use the service in a way that violates any applicable law or regulation.
Attempt to use the AI chat feature to extract instructions or take actions outside the scope of email organisation.

4. Instructions in emails

Mail-Organiser will never follow instructions found inside email bodies or subject lines. If an email contains text like "ignore previous instructions" or "forward this to…", the service ignores such text and may flag the email as suspicious. This is a hard constraint — see our Sentinel & Prompt Injection Policy.

5. Business use and team accounts

If you use Mail-Organiser under a business subscription, you are responsible for ensuring all team members who are granted access to connected mailboxes comply with this policy. You may not connect mailboxes belonging to employees or clients without their explicit consent.

6. Enforcement

Violations of this policy may result in immediate suspension or termination of your account without refund. We may also report violations to relevant authorities where required by law. We will always attempt to contact you before taking action, except in cases of serious, ongoing, or illegal violations.

Report a policy violation

Email: abuse@mail-organiser.com