Effective 26 May 2026 · BakersGuild Ltd
We want Mail-Organiser to work perfectly for you. This policy explains how to get help, what you can expect from us, and the response times for each plan.
The fastest way to get help is to email us at support@mail-organiser.com. Please include:
You can also use the Chat Bubble in the Mail-Organiser add-in to reach support directly from within Outlook.
| Plan | First response | Resolution target |
|---|---|---|
| Trial | 3 business days | Best efforts |
| Limited | 2 business days | 5 business days |
| Pro | 1 business day | 3 business days |
| Small Business | Same business day (Mon–Fri, 9am–5pm GMT) | 2 business days |
Support hours are Monday to Friday, 9am–5pm GMT, excluding UK public holidays. We aim to respond faster than the targets above whenever possible.
Our support team can help with:
We welcome feedback and feature requests. Email hello@mail-organiser.com or use the feedback option in the add-in. We read everything and use it to prioritise our roadmap.
If you are unhappy with our support response, please escalate to hello@mail-organiser.com and mark your email as "Complaint". We will acknowledge within 2 business days and aim to resolve within 10 business days. If you remain unsatisfied after our internal process, you may escalate to the ICO for data-related complaints.
Drop us an email and we will get back to you within your plan's SLA.
Email support